If you do not see answers to your questions on the support page, please feel free to contact us via email. A support agent will get back to you in a timely manner. We will be more than happy to assist you.
Email: support@lolalet.com

At the moment, Lolalet does not have any physical retail stores.
Lolalet.com is our official online store, where we design, manufacture, and sell all Lolalet products directly to customers.

At the moment, we do not offer customization. All products come as shown on the product page.

If your order has not been shipped yet, we can help you modify it. Please contact us as soon as possible with your order number.

Please contact us within 12 hours with your order number and we will attempt to cancel the order per your request.
Email: support@lolalet.com
Note: Only orders that are not shipped can be cancelled.

Yes, an automatic order confirmation will be sent to your email address when your order is completed. The email will include the order number, items ordered, shipping and payment method.

You can check your order status in any of the following ways:
• Via email: After placing your order, you will receive an order confirmation email and a shipping confirmation email (with tracking).
• Via the tracking link: Once your order has shipped, use the tracking link in your email to see real-time updates.
• Via our website (if you offer this): If your store includes an “Order Tracking” page, you can enter your order number and email to check the status.
 If you need further assistance, feel free to contact our support team anytime.

• Pending: pending orders are brand new orders that are not processed yet. Typically, these orders need to be invoiced and shipped.
• Pending PayPal: pending PayPal orders are brand new orders that are not cleared by PayPal. Processing: processing means that the orders are either invoiced or shipped, but not both.
• Complete: orders marked as complete are those orders that are invoiced and shipped.
• Cancelled: cancelled orders are those orders that are cancelled or the orders that are not paid for.
• Closed: closed orders are orders that have a credit memo assigned to it and the customers are refunded for their orders.
• On Hold: orders placed on hold must be taken off hold before continuing any further actions.
• Payment Review: as long as an external payment gateway is verifying the payment information from a sales order, the order is assigned as Payment Review status in the payment system.
• Suspected Fraud (possible for PayPal orders only): the order transaction did not pass one or few of the PayPal fraud filters and the system receives the response from PayPal that the transaction is under review.

Free shipping :)

UPS, USPS, and Amazon Logistics are the carriers that we typically select.

Orders are usually processed within 24-48 hours.

Usually the packages are estimated to be delivered within 5-7 business days, but the shipping time is subject to change based on the shipping service of the carrier.

• For regular orders, we ship from the local warehouse within the destination country whenever stock is available.
• For bulk orders, shipments may come from the local warehouse or from our manufacturer’s warehouse in China, depending on inventory levels.

We currently ship to the United States, Canada, Mexico. If you have any questions, please feel free to contact our customer service team.

You will receive a confirmation email with a tracking number once your item is shipped.

Lolalet sends shipment notification and tracking numbers as soon as the orders leave our warehouse. Tracking numbers probably will not show any result before carriers have a chance to do an initial scan to those packages.

At this time, we only offer standard shipping. We are working on adding expedited options in the future.

At LOLALET, we are committed to providing quality products and a great shopping experience. This limited warranty covers defects in materials or workmanship under normal use and maintenance for one year from the original purchase date.

- If you receive a product with a defect in materials or workmanship, please contact our customer service team at support@lolalet.com during the warranty period. Please provide your order information and a description or photos of the issue to help us assess your claim. 
All warranty claims are subject to review and must follow LOLALET's warranty claim process. Proof of purchase may be required before warranty service can be provided, in accordance with applicable law.

- If a product is confirmed to have a defect covered by this limited warranty, LOLALET may, at its discretion and subject to applicable law, repair or replace the defective product with the same product or a similar one if the original product is unavailable. 
Repair or replacement processing and delivery times may vary depending on product availability. 
This limited warranty does not affect any rights you may have under applicable consumer protection laws.

• Items that are purchased from unauthorized resellers, damage caused by misuse, accident and other improper operation other than its intended purpose.
• This Limited Warranty does not cover any problem that are caused by: Conditions, malfunctions or damage not resulting from defects in material or workmanship.The product that has already used after-sales service, including but not limited to product replacement and full refund.
• We reserve all the rights to decide whether a product is still covered by warranty or not.

Contact us through email with your order ID, product name and problems to support@lolalet.com. We will help you with the rest.

Lolalet accepts return requests within 30 days of delivery and exchange requests for incorrect items within 7 days of delivery.
Please contact support@lolalet.com for approval before sending any item back.

Please contact support@lolalet.com with clear photos of the item. Depending on the situation, we may offer a free replacement, full refund, partial refund, or another reasonable solution. Your satisfaction is our top priority. If you have any concerns or need assistance, please don't hesitate to contact our customer service team.

- Before shipment: Orders can be canceled free of charge.
- After shipment or delivery: Returns are accepted only if the product is in original condition and the original packaging is intact. Customers are responsible for return shipping costs.
- Damaged or missing packaging: Items with damaged or missing original packaging are not eligible for return or exchange.
- Items that cannot be resold: If the product shows signs of use or has damage that affects its resale condition, an additional 15% diminished value fee may apply, based on our warehouse inspection.

For specific situations or any concerns, please contact support@lolalet.com to discuss available options. All returns require prior approval.

Exchange requests for incorrect items must be submitted within 7 days of delivery. Please contact support@lolalet.com to initiate an exchange.

Refunds are based on the actual purchase price paid. We do not refund the difference between the discounted price and the original retail price.

Email support@lolalet.com within the applicable return or exchange period. Our customer service team will respond within 24 hours. Please wait for approval and instructions before sending the item back. Unauthorized returns may not be accepted.

We offer different discounts seasonally, and you can get the latest information by subscribing our newsletter through our website, or following us on Facebook or Instagram. All promotion and discount code needs to be added into the shopping cart before checkout. You can find the code box on the right side of the checkout page.

Each order may only use one code. If your discount code is not working, please try clearing your browser cache or try using a different web browser. If the code is still not working, please contact us via support@lolalet.com. We will do our best to assist you further.

Thanks for your interest in working with Lolalet. If you are interested in becoming a product reviewer, please send the following information to our marketing team: marketing@lolalet.com
•Full Name
•Link to your social media
•Shipping address
•Links to products you want to review