FAQ

If you do not see answers to your questions on the support page, please feel free to contact us via email. A support agent will get back to you in a timely manner. We will be more than happy to assist you.
Email: support@lolalet.com

Sorry, but the lolalet.com is an internet store and we do not have any local locations.

At the moment, we do not offer customization. All products come as shown on the product page.

If your order has not been shipped yet, we can help you modify it. Please contact us as soon as possible with your order number.

Please contact us within 12 hours with your order number and we will attempt to cancel the order per your request.
Email: support@lolalet.com
Note: Only orders that are not shipped can be cancelled.

Yes, an automatic order confirmation will be sent to your email address when your order is completed. The email will include the order number, items ordered, shipping and payment method.

You can check your order status in any of the following ways:
• Via email: After placing your order, you will receive an order confirmation email and a shipping confirmation email (with tracking).
• Via the tracking link: Once your order has shipped, use the tracking link in your email to see real-time updates.
• Via our website (if you offer this): If your store includes an “Order Tracking” page, you can enter your order number and email to check the status.
 If you need further assistance, feel free to contact our support team anytime.

• Pending: pending orders are brand new orders that are not processed yet. Typically, these orders need to be invoiced and shipped.
• Pending PayPal: pending PayPal orders are brand new orders that are not cleared by PayPal. Processing: processing means that the orders are either invoiced or shipped, but not both.
• Complete: orders marked as complete are those orders that are invoiced and shipped.
• Cancelled: cancelled orders are those orders that are cancelled or the orders that are not paid for.
• Closed: closed orders are orders that have a credit memo assigned to it and the customers are refunded for their orders.
• On Hold: orders placed on hold must be taken off hold before continuing any further actions.
• Payment Review: as long as an external payment gateway is verifying the payment information from a sales order, the order is assigned as Payment Review status in the payment system.
• Suspected Fraud (possible for PayPal orders only): the order transaction did not pass one or few of the PayPal fraud filters and the system receives the response from PayPal that the transaction is under review.

Free shipping :)

UPS, USPS, and Amazon Logistics are the carriers that we typically select.

Orders are usually processed within 24-48 hours.

Usually the packages are estimated to be delivered within 5-7 business days, but the shipping time is subject to change based on the shipping service of the carrier.

• For regular orders, we ship from the local warehouse within the destination country whenever stock is available.
• For bulk orders, shipments may come from the local warehouse or from our manufacturer’s warehouse in China, depending on inventory levels.

We currently ship to the United States, Canada, Mexico. If you have any questions, please feel free to contact our customer service team.

You will receive a confirmation email with a tracking number once your item is shipped.

Lolalet sends shipment notification and tracking numbers as soon as the orders leave our warehouse. Tracking numbers probably will not show any result before carriers have a chance to do an initial scan to those packages.

At this time, we only offer standard shipping. We are working on adding expedited options in the future.

The state of our products is our responsibility. We'd be happy to assist you in resolving any problems. We want your shopping experience with Lolalet to be great every time. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, kindly contact our customer service at support@lolalet.com if you ever receive damaged products that prove defective because of improper material or workmanship, under normal use and maintenance. You must follow Lolalet warranty process to have repair or replacement. In accordance with applicable law, we may require proof of purchase details before receiving warranty service.
• Lolalet 1-Year Warranty
• Our products are covered by a limited warranty of one year from the original purchase date.

Lolalet reserves the right to repair or replace the defective product with the same or a similar product. Kindly note that repair or replacement delivery times may vary depending on availability.

• Items that are purchased from unauthorized resellers, damage caused by misuse, accident and other improper operation other than its intended purpose.
• This Limited Warranty does not cover any problem that are caused by:Conditions, malfunctions or damage not resulting from defects in material or workmanship.The product that has already used after-sales service, including but not limited to product replacement and full refund.
• We reserve all the rights to decide whether a product is still covered by warranty or not.

Contact us through email with your order ID, product name and problems to support@lolalet.com. We will help you with the rest.

• Products purchased directly from www.lolalet.com are covered under 7 Days Money Back Guarantee. Contact us within 7 days after receiving the package to return any product purchased directly from Lolalet.
• As per our Return Policy, we do ask that you ship the item back to us and the item has to be in new, unopened, and sellable condition. Please provice CLEAR and DETAILED photos of the item and the package to our Customer Service Team prior to the return. We reserves all rights to decide if the order can be returned.
• Once we receive the product, we will be happy to proceed with processing the refund. Please note that the actual refund amount you would receive is related to the reason for return.
• We only cover the return shipping costs and issue the full refund for the returned items that are quality-related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items.
• Otherwise, Lolalet will assess the restocking fees and return shipping fees to deduct the fees from the refund amount on all returns.
• For exchanging correct color/case, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs.
• For other selling platforms, please contact the corresponding Customer Support Department and abide by their specific policies regarding returns. Please note: unauthorized reselling of any Lolalet brand products is prohibited.

We sincerely apologize for sending the wrong item. We do our best to get all the orders right at the first time, and our goal is to ensure the highest satisfaction to all of our customers. There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day. But don’t you worry, we are here to help, and our customer representatives will be more than happy to assist.
What you need to do: Send us a photo of the wrong item that you received to our customer service or email to: support@lolalet.com Please include "Wrong Item Received" in your Subject Line, and we will send the correct item out as soon as we can. If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund. All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.

Contact us through email with your order ID, product name and reason for return to email address support@lolalet.com. We will help you with the rest.
You will be notified once we receive the product and issue a full product refund.
Once my order has been refunded, how long will it take for my account to process the credit refund? Please allow approximately 5-7 business days. In the event that your credit refund is not visible, kindly contact your financial institution again.

We offer different discounts seasonally, and you can get the latest information by subscribing our newsletter through our website, or following us on Facebook or Instagram. All promotion and discount code needs to be added into the shopping cart before checkout. You can find the code box on the right side of the checkout page.

Each order may only use one code. If your discount code is not working, please try clearing your browser cache or try using a different web browser. If the code is still not working, please contact us via support@lolalet.com. We will do our best to assist you further.

Thanks for your interest in working with Lolalet. If you are interested in becoming a product reviewer, please send the following information to our marketing team: marketing@lolalet.com
•Full Name
•Link to your social media
•Shipping address
•Links to products you want to review